Frequently asked questions
Answers on the catalog, emergencies, shipping, recalls, DQSA/DSCSA and reimbursement. Not here? Write to us.
The catalog
How do I get the catalog?
Fill in the catalog request. Our sales team emails you the catalog.
Emergencies
What do I do in an emergency?
Call (800) 456-7283, 24 hours a day, 7 days a week. One of our top professionals addresses each emergency individually, in 10 minutes or less.
Shipping and cold chain
Which shipping options do you offer?
Same Day, Next Day and Regular Ground, from our own warehouse and logistics operation.
How do you store refrigerated drugs?
In climate-controlled, validated refrigeration. We keep a multi-million-dollar inventory of every product, ready whenever you need it.
Recalls and shortages
What happens when a manufacturer recalls a product?
Our information technology and product tracking systems let us react instantly to market events, manufacturer recalls included.
Can you supply during a drug shortage?
We deliver the medication you need when you need it, even during periods of shortages in the market.
Regimens and reimbursement
Can you put together a patient’s regimen?
Yes. We put together your patients’ regimens, including antiemetics, antibiotics and more.
Who answers questions on payment rates?
Our reimbursement specialists.
Do you do just-in-time order fulfillment?
Yes, we do just-in-time order fulfillment.
DQSA/DSCSA compliance
How do I get DQSA/DSCSA transaction (T3) data?
Call (800) 456-7283 to get access to our online DQSA/DSCSA compliance portal.
What do manufacturers get?
Real-time inventory levels, sales distribution and trend analytics tools.
The company
Are you licensed?
Yes. Health Coalition is a nationally licensed wholesale drug distributor, NABP accredited and fully insured.
What are specialty pharmaceuticals?
Drugs used to treat chronic, serious or life-threatening conditions.